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How do I rename of one of my lists?

1) Click Contacts > Lists. 2) Find Options under the list name you want to change, then click Rename.

Will Robly automatically clean bounces off my list?

If your list’s total bounce rate is under our thresholds for bounces, we will automatically clean hard bounces off your list. If your list exceeds our threshold for hard bounces, you will receive an email notification after importing your list that you will need to clean your list using Neverbounce

Can I change the email address of a contact on my list?

Yes. First find the contact by using the search field: Once you find the contact, click the Name or Email address to load the contact’s profile. Then, click on the smaller version of the email address that you see. Type in the new email address, then click Save:

How Do I Import a Do Not Mail List?

Before you send a campaign, we highly recommend you do two things: 1) Clean hard bounces (bad emails) off your list. You can use Neverbounce for this! 2) Import a Do Not Mail list. To import a Do Not Mail list, first create a CSV file of the contacts you

Managing Multiple Lists – Video

Do my subscribers have to re-opt-in when I switch to Robly?

No, we do not require your subscribers to re-opt-in when you switch to Robly. Your subscribers won’t notice a thing!

What types of lists does Robly allow?

Robly is intended to be an opt-in email marketing service. We allow lists of opted-in subscribers (we will not require you to have them re-opt-in when you switch), and actual customers from the last 12 months. For examples of good and bad lists, click here. Old, unengaged lists cause most

Managing Contacts and Lists

By going to Audience > Contacts, you can export, import, or add new contacts—as well as edit contact information. You can also filter contacts by status, list, segment, and/or tag. From Audience > Lists, you can view Audience Growth in the chart at the top, and you can create new lists. By

Why Are My Contacts Getting Skipped When I Try To Import?

When importing contacts, Robly will skip contacts for a few reasons: Duplicate Email Addresses. Robly will update existing contact information by default each time you import a list, but will not import a duplicate email address twice. Known Invalid Email Addresses. We have a system that detects known invalid email addresses,

How Can I Make Sure My List Is Legit?

Every once in a while we need to get more information from you about your list and/or require action before you can send to it. Why? Delivery is the cornerstone of our email business. A few bad lists can destroy delivery for everybody else who uses the Robly system. The

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