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Email

Can I edit a scheduled campaign?

Yes. You can edit a campaign that you have scheduled to send if it has not sent yet, but you CANNOT edit a campaign that is in the process of sending or has already sent. To do this, click EDIT under the name of the campaign under Campaigns.

Why does one of my images look broken in Gmail?

This is a really annoying side-effect of the change in image methodology that recently occurred at Gmail. Try refreshing your browser OR exiting the email back to your inbox and going back to view the email. This has fixed the problem every time we’ve come across it. If it didn’t fix

How Do I Create a Table of Contents Using Anchor Links?

**Please note anchor links only work in our original editor. If what you see these screen shots does not match what you see in your drag and drop screen, then you are NOT using the original editor** Please note that anchor links do not work in all email providers – as such,

Why Is This Footer Required On All of My Campaigns?

International SPAM laws require a physical contact address to be associated with any marketing email that is sent out. Robly also requires that you put an unsubscribe link in the email, which gives list subscribers an easy way to opt-out of your list if they choose. To eliminate any chance

Why Doesn’t My CSS Work in the Campaign I’m Sending?

Make sure your CSS is inline rather than in HEAD or BODY tags. Browser-based email applications (Yahoo, AOL, Hotmail) strip CSS out of HEAD and BODY tags by default, so unlike web browsers, many email clients won’t properly render CSS inside HEAD and BODY tags. [note title=”Note”]Since BODY tags are stripped,

Why Aren’t My Subscribers Receiving My Campaign?

Most of the time, subscribers aren’t receiving campaigns because they’re stuck in SPAM filters. Here are a couple of things you can ask your subscribers to do: Ask subscribers to add your reply-to email address to their contact list. If they’ve already added the reply-to email address to their contact

What are Merge Tags and How Do I Use Them?

What is a Merge Tag? Merge Tags (also known as Personalization Fields or Data Tags) allow you to customize your email campaigns to keep your customers more engaged. These tags are automatically created when you add fields to the Personalization tags page, or to your Sign Up Form. Adding a